Nobody reads terms of service in full, so the five clauses that actually cost you something are at the top instead of buried in section 14.
Read these five
Each one is given with its downside. A term presented only by its good side is not a term, it is an advertisement — and it is the one that surprises you later.
Refunds are pro rata, in the coin you paid with
Cancel at any time and unused whole days come back, converted at the rate on the day of the refund rather than the day you paid.
The rate can move against you between the two dates. We do not cover that difference, and no provider that quotes in crypto does.
Prices are fixed for the term you paid
A monthly plan cannot change price mid-month; an annual plan cannot change price for the year. Increases are announced 30 days before renewal.
They can change at renewal. We have never raised a price on an existing service, which is a record rather than a promise.
Suspension is a ticket first, except twice
For anything on the network-integrity list you get contacted with a deadline before anything stops.
The two content refusals are immediate, permanent, and carry no refund. There is no appeal and there never has been.
Your data survives cancellation by 14 days
After a service ends, disks are held for 14 days so you can take a copy, then wiped before the hardware is reissued.
Termination for the two refused categories destroys data immediately instead. That is deliberate.
Moldovan law, Moldovan courts
One jurisdiction for the contract, the same one that governs the servers. Nothing is arbitrated in a third country you have never been to.
If you need to sue us, that is where you do it — which is a real cost, and the same one we accept in reverse.
Between VPSOffshore SRL, Chișinău, Republic of Moldova (“we”), and the person or entity holding the account (“you”). Entered into when you place an order and accepted by using the service.
The acceptable use policy, the privacy policy and the uptime SLA form part of this contract. Where any of them conflicts with this document, the more specific one governs.
The service described on the order: a virtual server on shared or reserved cores, or a dedicated server, with the resources, storage, address allocation and port speed stated at the time of purchase. Those figures are the specification, not a starting point we may revise downwards.
Bandwidth described as unmetered is unmetered: there is no transfer allowance, no overage billing, and no threshold at which the port is shaped. The port speed is the limit.
Service runs for the period you paid for and renews automatically for the same period unless cancelled. Cancel at any time from the panel or by email; cancellation takes effect immediately unless you ask for it at the end of the term.
Unused whole days are refunded pro rata, in the coin you paid with, at the rate on the day of the refund. There is no cancellation fee and no minimum term on any plan.
Prices are quoted in United States dollars and settled in cryptocurrency at the rate shown on the invoice, which is held for 30 minutes. Payment is due before the service starts; there is no credit account and no post-payment.
The price of a service is fixed for the period paid. Changes take effect at renewal only, and are announced at least 30 days beforehand by email. An annual plan carries a 20% discount against the monthly rate and fixes the price for the year.
If a payment arrives after the invoice window closes, or on the wrong network, contact support before sending anything else. Sorting it out is routine; sending a second payment first is what makes it complicated.
An unpaid renewal gives a grace period of 72 hours, during which the service runs normally and we email twice. After that it is suspended, and data is held for a further 14 days before the hardware is reclaimed. Nothing is deleted inside the grace period.
We do not charge late fees, reconnection fees, or an administrative charge for restoring a service you have paid for.
Keep your access credentials to yourself, keep a reachable email address on the account, and comply with the acceptable use policy. You are responsible for what runs on the service, including anything placed there by someone you gave access to.
You are responsible for your own backups. We do not take backups of customer services unless you order and pay for them, and we say this plainly because the alternative is a customer discovering it at the worst possible moment.
To deliver the specification you paid for, to keep it reachable to the standard set out in the uptime SLA, and to tell you when we have not. To notify you before producing anything under a court order, unless the order forbids it. To announce material changes to any of these documents 30 days in advance.
To handle complaints as described in the DMCA policy: logged, forwarded, and nothing else.
We may suspend a service where it is actively harming a third party and you are unreachable, or where an invoice is unpaid past its grace period. In every such case you are contacted first with a deadline that reflects the severity.
We terminate immediately and permanently, without refund, only for the two categories in the acceptable use policy. Credit for a suspension we later determine was unjustified is the remainder of the term plus one month, applied without you having to ask.
Your content is yours. We claim no licence over it, we do not inspect it, and we do not index it. After a service ends, disks are retained for 14 days so you can take a copy, then wiped before the hardware is reissued.
What we hold about you, rather than about your service, is listed exhaustively in the privacy policy.
Our liability for any claim is limited to the amount you paid for the affected service in the twelve months before the claim arose. We are not liable for lost profit, lost data where you had no backup, or the consequences of a third party acting on content you hosted.
Nothing here limits liability for anything that cannot be limited under Moldovan law, and nothing here limits the SLA credits, which are owed regardless.
Material changes are announced by email at least 30 days before they take effect, and the previous version stays reachable. If you do not accept a change, cancel before it takes effect and unused time comes back pro rata.
Changes that are corrections — a typo, a broken link, a clearer sentence with the same meaning — are made without notice, and the version number does not move.
This contract is governed by the law of the Republic of Moldova, and the courts of Chișinău have jurisdiction. There is no arbitration clause, no class-action waiver, and no forum in a third country.
Before litigating, raise it from the customer panel. Almost everything that reaches this section is a billing dispute that a person settles in an afternoon.
If a clause is unenforceable, the remainder stands. Our failure to enforce a clause is not a waiver of it. You may not assign this contract without our consent, which we do not unreasonably withhold; we may assign it only to a successor established in Moldova, which exists so that a change of ownership cannot quietly change the jurisdiction you bought.
Drafted in English. A translation may be provided for convenience; the English text governs.
Version 1.3 · last substantive change 2026-07-01 · in force since 2026-07-22. Material changes are announced by email 30 days before they take effect, and the previous version stays reachable.
The documents this one refers to
What we refuse, what we hold, and what we owe you when a machine is unreachable.
