1. A complaint arrives
Any notice, from anywhere, reaching our abuse address. It is timestamped and logged the day it lands.
The legal position, instrument by instrument
What reaches a host in Moldova and what does not — with the text each obligation comes from, so you can check rather than believe.
The instruments
What applies, and what does not
Eight instruments people ask about. Five do not reach us, one governs us, two apply only through a court. The first row is the one most people came for: what happens here when a copyright notice arrives.
| Instrument | Origin | Reaches us | Why |
|---|---|---|---|
| DMCA — 17 U.S.C. § 512 | United States | No | Binds service providers in the United States. It is domestic law, not a treaty; it has no extraterritorial takedown mechanism. |
| e-Commerce Directive 2000/31/EC | European Union | No | Its notice-and-action regime applies to information-society services established in a Member State. Ours is not established in one. |
| Digital Services Act (EU) 2022/2065 | European Union | No | Applies to intermediaries offering services in the Union. Its removal timelines and trusted-flagger priority follow establishment and targeting, neither of which we have. |
| Copyright Directive (EU) 2019/790 | European Union | No | Article 17 obligations fall on online content-sharing providers. Moldova transposed them in Law No. 230/2022, so they exist here too — but they follow what a service is, a platform storing and promoting uploads, not where it sits. A provider that rents you a machine is not one. |
| EU data-retention framework | European Union | No | Struck down in 2014 and never replaced with a binding EU-wide instrument. National successors bind national providers. None binds us. |
| Law No. 230/2022 on Copyright and Related Rights | Moldova | Yes | The instrument that does govern copyright here, in force since October 2022 in place of Law No. 139/2010. It provides judicial remedies: a rightsholder brings an action before a Moldovan court. Its notice-and-action duties fall on online content-sharing platforms, not on hosts, and it sets no removal deadline for one. |
| Mutual legal assistance PDF | Bilateral / Council of Europe | Via a court | A foreign order acquires force here only through an MLAT request granted by a Moldovan court. That is a public, adversarial and slow route — and it is the only one. |
| Berne Convention · WIPO Copyright Treaty | International | Via a court | Moldova is a party. These set minimum standards of protection and reciprocity; they do not create a takedown procedure, and they are enforced through the courts named above. |
Instrument names are given so you can look them up rather than take our word for it. Where an obligation depends on establishment, that is the word the text uses — and it is why a host outside the Union is outside the obligation.
In practice
What happens when a complaint arrives
The sequence is the same whoever sends it. A rightsholder, a law firm, a foreign agency or an anonymous mail all get the same four steps, because the difference is not who is asking — it is whether a Moldovan court has ordered anything.
2. It is forwarded, verbatim
Within 24 hours, through the panel: sender, claim, attachments, nothing edited and nothing summarised.
3. Nothing is done to your server
No suspension, no null-route, no file removed. A notice is not an order and we do not treat it as one.
4. Only a Moldovan court order acts
Served here, on the entity that holds the machine. We comply with that, publish the count, and tell you unless the order forbids it.
The other half
A lawful order still needs something to take
Resisting a valid order is a promise nobody can keep. Having nothing to hand over is a design decision, and it holds without anyone being brave.
What we hold
An email address, if you gave one. Connection metadata for 24 hours. Invoice records required by Moldovan tax law: amounts and dates, no counterparty identity.
What we never hold
Identity documents, a legal name, a billing address, a phone number, a card. There is no field for any of them and no process that would create one.
What we never inspect
The contents of your disks, your memory, your traffic. No deep packet inspection, no content scanning, no automated classification of any kind.
The honest caveat
This page is a description, not legal advice
It says what we understand to apply to us. It cannot say what applies to you, where you are.
Transparency reportDoes hosting here make what I do lawful?
No, and any host telling you otherwise is selling you a problem. Moldovan law governs us. The law where you live still governs you, and a server abroad does not change that. What this page describes is who can compel the machine to stop, not who can come after its owner.
Will you fight an order to protect me?
We will test whether it is valid and properly served, and we will refuse anything that is not. We will not break Moldovan law for a customer, and you should distrust anyone who promises they would — that promise costs nothing to make and is never kept.
Has a Moldovan court ever ordered anything?
The count is published in the transparency report and refreshed quarterly, alongside the warrant canary. A number you can watch move is worth more than an adjective.
What are the two things you refuse regardless?
Child sexual abuse material, and material organising violence against people. Both are removed on sight and reported, with no appeal and no refund — see how complaints are handled. That list has two items and has never had a third.